AI ↔ Human Handoff
Pause AI when judgement belongs to a person, transfer the full context and resume after the human action without losing the workflow state.
Platform layer
MicroPlatform orchestration
Your workflows need a nervous system.
Answer in brief
MicroNerve coordinates events, workflows, approvals, AI decisions, systems and human handoffs so operational work can move across the business with visible control.
MicroNerve coordinates what happens after information arrives: which workflow applies, what context is needed, where AI can help, when a person must approve and which system or agent performs the next permitted action.
MicroNerveTrigger to outcome
TriggerEmail, CRM, ERP, API, document result, message or system eventStart
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ContextCustomer, document, record, history and current workflow stateKnow
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DecisionRules, AI judgement, permissions and approval conditionsChoose
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ActionSystem call, MicroExtract, MicroAgenX or a human taskRoute
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OutcomeStatus, evidence and next state recorded before continuationTrack
Orchestration, not a black box
Move work between systems without losing the decision path.
MicroNerve is designed around explicit workflow states and boundaries rather than one autonomous agent making every decision.
Event intakeReceive operational triggers from messages, applications, APIs, document-processing results and people.
Workflow selectionChoose the correct process using deterministic routing or contextual AI where appropriate.
Context transferCarry the relevant customer, ticket, document and prior-action context into the next step.
ApprovalsPause execution when the workflow requires explicit human authority.
StateKeep the work status visible so handoffs and resumptions do not depend on memory or chat history.
Where orchestration creates value
Document-Triggered Work
Use MicroExtract when a document must be understood, then route the validated result into approvals, updates or follow-up actions.
Ticket Routing
Identify intent, priority, customer and likely workflow so support work reaches the correct agent, team or resolution path.
Approval Workflows
Combine explicit threshold rules, contextual information and human authority for decisions that should not be fully autonomous.
Cross-System Coordination
Keep customer, finance, operations and support systems aligned as a workflow progresses instead of relying on manual copy-paste.
SLA & Escalation
Represent timers, ownership and escalation conditions as part of the workflow so stalled work can surface before it disappears.
Product family
MicroNerve decides which specialist capability belongs in the flow.
The orchestration layer does not need to perform every task itself. It coordinates the service, agent, system or person best suited to the current step.
MicroExtractCalled when the workflow needs document understanding, validation or structured output.
MicroAgenXUsed where an approved operational agent can investigate, communicate or perform bounded work.
Business systemInvoked directly when the next step is a deterministic application update or API action.
Human teamReceives the task when responsibility, judgement or approval belongs to a person.
Example
Customer support without the chatbot trap.
A support workflow can combine channel intake, intent detection, CRM context, controlled AI action, human handoff and final case logging instead of forcing the entire customer journey through one bot conversation.
1. MessageEmail, web or WhatsApp creates an operational event.
2. ContextCustomer identity, recent activity and relevant case information are linked where available.
3. RouteMicroNerve selects the support workflow and permitted next step.
4. ResolveMicroAgenX, a system or a human performs the work inside the configured boundary.
5. RecordThe outcome and ownership state are written back so the process can continue cleanly.
Bring us the handoffs
Show us where work gets lost between applications.
We will map the triggers, state, rules, approvals, integrations and human responsibilities before recommending an orchestration design.